Last updated: November 12, 2026

We want you to love your SkinGenuity products. If something isn’t right, we offer a 30-day return policy on all products purchased at skingenuity.com, subject to the terms below.

Our 30-Day Return Policy

You may request a return within 30 days of the date your order was delivered.

  • AIRS (Advanced Intimate Renewal Serum): Because AIRS is an intimate-care product, it can be returned only if it is unopened, unused, and in its original sealed packaging. For health and hygiene reasons, opened AIRS products cannot be accepted for return.
  • All other SkinGenuity products (including our Skin Health System, Skin Rejuvenation Home Kit, Regenerative Serum, Reparative Serum, XXtraLash Eyelash Serum, and hair products): may be returned within 30 days of delivery whether opened or unopened.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery with your order number and a photo of the issue. We’ll send a replacement or issue a full refund (your choice), and if we need the item back, we’ll provide a prepaid return label at no cost to you. This applies to all products, including opened AIRS.

How to Start a Return

  1. Email us at info@skingenuity.com or use our Contact Us page within 30 days of delivery.
  2. Include your order number, the product(s) you’d like to return, and the reason for the return.
  3. We’ll reply with return approval and shipping instructions. Please do not send items back without contacting us first — returns received without approval may not be processed.

Refunds

  • Once we receive and inspect your return, we’ll email you to confirm whether your refund is approved.
  • Approved refunds are issued to your original payment method. Please allow 5–10 business days for the credit to appear, depending on your bank or card issuer.
  • Refunds are for the amount you actually paid for the returned item(s), after any discounts or promo codes.
  • Original shipping charges are non-refundable, and return shipping is the customer’s responsibility, unless the return is due to our error (damaged, defective, or incorrect item).

Bundles & Promotional Offers

If you return part of a bundle or “buy 2, get 1 free” offer, your refund will be adjusted to reflect the regular price of the items you keep, including any item you received free. Free gifts included with a purchase should be returned along with the qualifying product.

Subscriptions

You can cancel, pause, or change your subscription at any time from My Account before your next renewal date, or by contacting us. Each subscription shipment is covered by this same 30-day return policy (including the unopened requirement for AIRS).

Exchanges

If you’d like a different product, the quickest way is to return the original item for a refund and place a new order.

Questions?

We’re happy to help. Contact us at info@skingenuity.com or through our Contact Us page.

SkinGenuity USA, LLC
601 Cleveland Street, Suite 550
Clearwater, FL 33755